Manage and grow
How to keep good technicians, get the most from them, stay out of trouble and turn the work into profit. Every guide is a 3 to 5 minute read you can download.
Why good people leave, how to find more, and what the first 90 days should look like.
Pay, scorecards, wasted hours and what to do when someone is falling short.
Pay rules, safety, licenses, lead, vehicles and customer paperwork.
Know what is true, charge enough, add capacity safely and step out of the truck.
Pay by role, turnover, the cost of hiring, and how short the trades are.
Best practices
Good techs are hard to find and easy to lose, and every departure costs months of production.
One person answers the phones, runs the board, calms customers and chases techs. Something always slips.
The visit happens, but the homeowner doesn't hear options they can understand, and the work goes to someone else later.
Calling and texting customers comes with rules on consent, timing and opt-outs, and the rules change.
The PACE Brief: the number, the play and the rule changes for your trade, plus a free Scorecard that shows your three biggest leaks. Free, and one click to leave.