Your data, not ours
Bookings are tracked to shows, sold jobs and revenue in your own software.
Work with us
A team that runs it for you
Service ProCall is a solutions and profit center for AC, plumbing and electrical contractors. Our people and our apps work as one system, run to a growth plan written for your shop.
How we solve it
Every problem has an answer
Here is what we do about each one, which service does it, which app supports it, and the standard we hold ourselves to.
| The problem | What we do | The service | In the apps | The standard |
|---|---|---|---|---|
| Missed and after-hours calls | Trained schedulers pick up overflow, lunch hours, after hours and weather surges. They book on the call and hand off emergencies your way. | Shared Inbound · Dedicated Inbound Agent · Shift Coverage | Field turns a missed call into a call-back lead. Voice runs queues and routing. | Average answer in 20 seconds or less, under 3% abandoned |
| Leads that wait | New leads from your ads, forms and mailers get worked the moment they arrive. | Dedicated Lead Response Coverage · New-Lead Outreach | Field web forms and ad lead intake | Within 5 minutes, with a 60-second average target, in coverage hours |
| A customer base nobody works | We rank your records by equipment age, lapsed service and lapsed agreements, then call them on a disciplined cadence. | Database Monetization (Equity Mining) | Field customer segments and outreach. Voice runs the campaigns. | 15-30% of contacted records booked, program benchmark |
| Unsold estimates | Open quotes get worked on purpose, so "not yet" gets another conversation. | Database Monetization · custom growth plan | Field quotes, offer sheets and follow-up lists | Every open estimate has a next step |
| Rising ad costs | We get more out of what you already paid for, then point new spend where it returns. | Equity Mining · New-Lead Outreach · Consulting | Field marketing sources and ROI | Cost per shown appointment, tracked |
| Empty days and slow seasons | No-charge visits and seasonal campaigns fill open windows, sized to the techs you actually have on the board. | Equity Mining with the no-charge visit strategy | Field BoardPilot finds open slots. Routes and zip clusters cut drive time. | Booking target set from your available schedule |
| An overloaded dispatcher | Your office gets a second set of hands, from a few covered hours to a full-time embedded agent. | Dedicated Inbound Agent · Shift Coverage · Shared Inbound | Field dispatch board and auto dispatch | Agents trained on your account before the first live call |
| No-shows | Every booking is verified with the homeowner on the call. We can also handle confirmations and rescheduling. | Booking verification · Appointment Confirmation & Follow-Up | Field automatic texts and reminders | 70-80% of booked visits shown, program benchmark |
| No idea what worked | You get dials, contacts, bookings, shows and closes, with every call recorded and reviewed. | Standing performance reports · OPEX quality program | Field reports and KPIs. ProCall Hub, our internal system, tracks it all. | Results every two weeks, every call analyzed |
Benchmarks and standards vary by program, list, season and market. Your growth plan sets the targets that apply to you.
Keep your software
You don't have to switch anything
Our reps book directly in the CRM or field software you already use, the same way your own team does.
- The major field service platforms
- Industry CRMs and booking tools
- Shared calendars and dispatch boards
- Your spreadsheet, if that is what you use
How results get back to us: where a system allows it without special membership or pre-authorization, we connect natively. Larger platforms that require partner approval send a linked report that updates through the day, until that approval is in place.
Using something else? Ask us. Names belong to their owners and don't imply a partnership or endorsement.
Want one system instead?
ProCall Field is there if you want it. It's optional, and our services work without it.
Proof you can check
Don't take our word for it
Every call recorded
Listen for yourself. Nothing rests on our memory of what was said.
Start small
A 1-Month Trial lets you see shown appointments and revenue before you commit to a term.
From our clients
A profit center, not a cost center
Same phone. Different job.
| Standard call center | Service ProCall | |
|---|---|---|
| Goal | Speed and fewer minutes | Revenue and database conversion |
| Agents | Generic, script-bound | Trade-literate scheduling professionals |
| Schedule | Random bookings | Zip-clustered, dispatch-aware booking |
| Quality | Occasional spot checks | Every call analyzed, weekly calibration |
| Reporting | Activity totals after the month closes | Dials-to-revenue funnel managed daily |
| No-shows | Your problem | Booking verification on every call |
A true partner
Your growth plan, written for your shop
We don't hand you a call log and move on. We sit inside your plan, tied to your dispatch board, your database and your revenue. You drive the truck and the close. We drive the phone and the booking.
Your plan is built around your trades, your season, your open schedule and the customers you already paid to win.
- Database equity auditWe size the revenue sitting in your CRM or FSM.
- Dispatch alignmentWe map target zip codes and your open schedule windows with your team.
- Custom growth planPrograms, targets and timing set for your trades and seasons.
- Pilot, then scaleYou see shows and revenue before you commit further.
- Review and refineResults every two weeks, and a plan that keeps moving.
The apps behind the work
Software that helps us deliver
ProCall Field
Dispatch, booking, quotes, invoices, payments, memberships and a tech app. BoardPilot finds open slots and helps fill them.
ProCall Voice
Call center and office phone system: agent desk, campaigns, queues, softphone, quality and coaching. Explore the demo now.
ProCall Hub
The command center our own team uses to run your program, track every booking and report your results. You get the outcome without buying another system, and your own Client Hub comes with the program.
See what's in your customer list
Book a free 30-minute database equity audit with Don. You'll see, in dollars, what your past customers could book this season.