AC · Plumbing · Electricalby Service ProCallFree trial

Plumbing

Plumbing call center and growth services

Built for plumbing companies. We answer the calls you miss, work the customers you already have and fill the slow days on your board.

Ask for an auditTry the demos
Plumber tightening copper supply lines
Plumber tightening copper supply lines
Plumber running a drain machine under a kitchen sink
Plumber running a drain machine under a kitchen sink
Plumber measuring a sink drain while the homeowner waits
Plumber measuring a sink drain while the homeowner waits

Plumbing

Urgent work goes to whoever answers first.

What hurts

  • A leak or backup does not wait for a callback
  • Emergencies arrive after hours and on weekends
  • A non-branded Google lead averages about $183, even higher than HVAC
  • Customers call when something breaks, then disappear for years

What gets missed

  • Water heaters 10 years and older, still running until they flood
  • Customers you have not heard from in 12 to 24 months
  • Maintenance agreements that lapsed without a call
  • The bigger job a tech spotted and nobody followed up on

What works

  • Every call answered, including overflow and after hours, with emergencies routed your way
  • Water heater outreach before the failure
  • Lapsed-customer recovery and agreement renewals
  • New leads worked in minutes

Read next: our guide, the calculators, or the industry stats.

Best practices

Best practices for this trade

Missed calls

Calls ring out at lunch, after 5 and on the first hot or cold day, and most of those callers don't call back.

  1. Measure your true answer rate by hour of day, not your gut feel. Most owners guess high.
  2. Cover the gaps on purpose: lunch, the first and last hour of the day, Saturdays and the first big weather day.
  3. Set an overflow rule: after a set number of rings or calls waiting, calls roll to a second person or an outside team.
All 6 practices, and when to get help

Customers who never hear from you again

Thousands of past customers sit in your software. Their equipment ages, their plans lapse, and nobody calls them.

  1. Clean the list first: remove duplicates, fix phone numbers and mark do-not-call customers.
  2. Sort by what predicts a sale: equipment age, last visit and open repairs.
  3. Start with the warmest groups: lapsed members, recent repairs on old equipment and unsold estimates.
All 6 practices, and when to get help

Unsold estimates

Techs give good options, the homeowner wants to think about it, and the estimate is never mentioned again.

  1. Leave every estimate in writing, with options and a monthly payment.
  2. Call within 48 hours, and ask what questions came up, not whether they are ready.
  3. Plan a short sequence: day 2, day 7, day 30, then seasonally.
All 6 practices, and when to get help

See what's in your customer list

Book a free 30-minute database equity audit with Don. You'll see, in dollars, what your past customers could book this season.

Book a call with DonJoin PACE instead